Care Steps Privacy Policy

This privacy policy applies to the product of Scale Campaign LLC (Scale Campaign) Care Steps - including web site care-steps.com (Site) and the mobile app Care Steps. This policy is regarding data collection and specifically those collected using Site and App. This policy outlines options available to users regarding the use of personal information or business data and information regarding accessing and updating the information. We are committed to make information about our policies and practices relating to the security, and privacy management of user’s personal information readily available. When users upload private data to Site servers, Care Steps provides accepted industry standards for secure methods of transferring data. Care Steps only uses secure server infrastructure to service client and user data.

We suggest you take time to review this information:

  1. General Security Statement
  2. Statement of Commitment to User Privacy
  3. Notification of Privacy Statement Changes
  4. Clients or Users Choosing to Opt-out or Decline
  5. Data Collection Methods and Use of Personal information
  6. Policy Related to Sharing Access to Personal Information
  7. Custom Form Creation, Archival and Access
  8. Contact Information

1.) General Security Statement:

Care Steps takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These measures include internal reviews of our data collection, storage, and processing practices. Additionally, security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where data is stored. All generally accepted industry standards to protect user’s personal information are employed. However, users should be aware that method of transmission over the Internet, or method of electronic storage cannot ensure 100% security. Therefore, absolute security is beyond Care Steps’ control and cannot be guaranteed. Where we have registered client’s or user’s passwords, which enables access to certain parts of our site, clients and users are responsible for keeping this password confidential. We ask you please; REMEMBER, PROTECT AND DO NOT SHARE YOUR PASSWORD WITH ANYONE. The security of client’s or user’s accounts as related to log-in and password credential confidentiality is the responsibility of the client or user.

We protect all personal information with reasonable security safeguards against loss or theft as well as unauthorized access, disclosure, copying, use or modification. Our policies are intended to always maintain compliance to the U.S. Health Insurance Portability and Accountability Act (HIPAA) as well as the E.U. General Data Protection Regulations (GDPR) guidelines for protection and privacy. Care Steps restricts access to your information to our employees, contractors and agents who need to know that information to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

WHILE CARE STEPS HAS TAKEN COMMERCIALLY REASONABLE PRECAUTIONS TO SAFEGUARD SECURITY AND PERSONAL INFORMATION, CARE STEPS CANNOT AND DOES NOT GUARANTEE COMPLETE SECURITY OF PERSONAL INFORMATION BECAUSE COMPLETE SECURITY DOES NOT PRESENTLY EXIST ON THE INTERNET.

2.) Statement of Commitment to User Privacy:

At Care Steps, the privacy of our clients and users is extremely important. This privacy policy statement outlines the types of personal information received and collected by the Site and the App and how it is used. Care Steps will not disclose users personal Information to any third parties without consent, provided, however, that we do reserve the right to use or disclose to a third party any information without a customer's consent in the following circumstances: (i) if it is requested by laws or regulations; (ii) If Care Steps deems it necessary for protection and security of human life, body or assets (including Sites and Apps); (v) if Care Steps outsources the handling of personal information to the extent necessary for its business operation to sources who must commit to following our policies regarding privacy of client data.

Accordingly, users should review our methods and commitment to understand how we collect, use, communicate, disclose, and make use of personal information. Our policy is to collect personal information only by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned (users). Personal data collection will be relevant only to the purposes openly intended and to the extent necessary for usefulness, accuracy, and completeness.

Health Insurance Portability and Accountability Act (HIPAA) - The USA HIPAA law focuses on regulating privacy of individuals when healthcare information is obtained. The approach is to create a complex set of workflows that deals with personal identifiable information and the prevention and distribution of it. Protected health information (PHI) tries to identify and protect the distribution of such privacy information when permitted by law or internal regulations. There are at least 18 types of identifiers that fall under the PHI. At care-steps.com we have built our platform from ground up as being compliant with HIPAA.

3.) Notification of Privacy Statement Changes:

We will occasionally update this Privacy Policy as necessary to protect our users and to accommodate a changing environment. The changes to our Privacy Policy will be effective from the date of posting on our sites (unless otherwise specified). We recommend users review the Privacy Policy when you visit our Sites to understand our current policy. If we make material changes to our Privacy Policy, we will make efforts to prominently post notification of changes prior to implementing. We will not make retroactive material changes in how we handle previously collected Personal Information unless we have user permission, or we become legally required to do so. If such circumstances existed, we would make efforts to inform registered clients and users of material changes made to this Privacy Policy via email. Users are encouraged to review these privacy policies periodically to ensure understanding.

4.) Clients and Users Choosing to Opt-out or Decline:

Like many sites, www.care-steps.com makes use of log files. The information inside the log files includes internet protocol ( IP ) addresses, email (if available) type of browser, Internet Service Provider ( ISP ), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user's movement around the site, and gather demographic information. IP addresses, and other such information, are not linked to any information that is personally identifiable. Clients and users may choose to stop receiving our communications at any time by following subscribe instructions provided in the communications.

Care Steps intends to only retain user data while your account is active. If clients or users request, we not use or retain information collected and retained, they can contact us directly using email. Once notified of a client or user desire to “opt-out”, we will only retain information necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Questions regarding security and privacy policies “Care-Steps.com” or actions necessary for client and users to take should be addressed via our website’s Contact Us section or by email to info@care-steps.com.

5.) Data Collection Methods and Use of Personal Information:

Data collection methods and the use of personal data are critical to the intended function of site and app services provided. As is typically the case with many websites, we automatically gather information from your computer such as IP address, browser type, referring/exit pages, and operating system to enhance your experience.

Methods: Care Steps employs methods that include Secure Sockets Layer (SSL) technology to encrypt important information to prevent unauthorized access during transmission of your orders over the Internet. We implement standard industry practices internally and with our service providers to maintain the security of your Personal Information depending on its sensitivity and to avoid disclosure of such Personal Information unpermitted under this Privacy Policy. Our methods and approach also create a complex series of workflows that deals with personal identifiable information, thereby preventing maliciously useful distribution. Protected health information (PHI) identifies and assures distribution of such privacy information only as required by law regulations. We secure all 18 type identifiers of the PHI guidelines as a minimum. Care Steps has built the care-steps.com platform from ground up to be as compliant to HIPAA intent and regulation as possible.

Although we have employed methods to secure the data we collect and maintain, security during Internet transmissions can never be assured. Care Steps employees are made aware of our privacy practices through periodic communications and training. Our policy is to limit access to personal information to those employees or agents with a specific need to access or retrieve the information. We store data on multiple service systems, in controlled environments. To further maintain and enhance data security, we conduct internal reviews of our security measures on a regular basis.

The Care Steps site may contain very small electronic images known as “web beacons”, or "single-pixel gifs". Web beacon in conjunction with the use of cookies allows us to keep track of client and user profiles and preferences. We feel that cookies facilitate an unobtrusive method to collect general use information and statistical information that does not breach into sensitive personal information while allowing us to enhance the client or user experience. These methods provide valuable counts of users who have visited site pages. We may include web beacons in promotional e-mail messages or newsletters to count how many messages have been opened and acted upon. Web beacons are not used to access your personal information, but are a method used to compile aggregated statistics on site use. Web beacons collect only a limited range of information including time and date of page view, cookie number and description of the page on which the web beacon resides. This, in turn, provides an effective tool to our clients for communications and marketing campaigns.

Use of Personal Information:

Data the client or user authorizes us to collect and use personal information for the intended function of the site and app services. Collection and use of personal information also includes but is not limited to: name, identification, credentials, account number, password, eMail address, mailing address, valid phone number, billing Information such as credit card information and billing address, demographic data such as age and gender, locational data such as latitude and longitude, imputed health status, , order history, marketing, brand and product preferences, interests, etc. Collected data is intended for use in fulfilling your order, sending communications and confirmations, administering your account, sending news and updates, and marketing communications, as well as conducting research and analysis.

Location Permission Access: Allow "Care Steps" to access your location while you are using the app?

This enables us to record your location coordinates as proof of presence while the app has been used. The location data will be archived in our data centers and tied to the data you have collected. Location will be available via reports in accordance with privacy policy.

Audio Permission Access: Allow “Care Steps" to access your microphone while you are using the app?

This will grant us access to record the audio either as standalone or as a part of the videos you are recording. The recording will be used as proof of presence. The audio (either by itself or as a part of a video) will be archived in our data centers and will be available via reports in accordance with privacy policy.

Image/Video Permission Access: Allow “Care Steps" to access your camera while you are using the app?

This will grant us access to record the video or images either as standalone or as a part of an audio integrated recording. The recorded content will be used as proof of presence. Recorded content will also be archived in our data centers and will be available via reports in accordance with privacy policy.

PLEASE NOTE: Although we put significant effort into data security and privacy, any personal information you as a client or user posts into any chat rooms discussion or thread or message boards is available to anyone to see and copy.

6.) Policy Related to Sharing Information:

Advertisements appearing on our Site may be delivered to users by us or one of our advertising partners. Our advertising partners may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement. In this way, ad servers may compile information about where you, or others who are using your computer, saw their advertisements and determine which ads are clicked on. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Care Steps only and does not cover the use of cookies by any advertisers.

Web browsers offer so-called "cookies" which, if you allow their use, store small amounts of data on your computer when you visit a website. Cookies do not contain any Personal Information about you and therefore cannot be used to identify you personally. However, cookies assist in tracking which of our features you like best. Therefore, cookies enable us to customize our content according to your preferences. You can accept or decline cookies by modifying your browser settings. Our Sites are viewable even if you disable the cookie function on your browser. However, if you disable cookies, some advanced and customized features will not be available to you.

In developing our business, we may engage in the sale or transfer of certain assets and the company itself, or parts of it, may be sold, merged, or otherwise assigned. In such transactions and changes in ownership, user information, whether personally identifiable or otherwise, may constitute one of the transferred assets. If required by law, we will notify affected users of such transfer or assignment in accordance with the procedure for changing this Privacy Policy.

Care Steps will share personal data with third parties only as described within this statement of privacy policy. Selling personal information to third parties would be a violation of our intent to gather information about how clients and others use our website. We will, however, collect information regarding the volume of users visiting specific pages and links they click. We use this aggregated information to understand and optimize how our site is used.

We may provide personal information only to companies that provide services that help us with business activities such as shipping order or offering customer service. These companies are only authorized to use personal information as necessary to provide these services acting as our agents/partners.

We may also disclose personal information requested by law enforcement, such as to comply with a subpoena or similar legal process. We believe good faith disclosure may be necessary in rare circumstances to protect our rights, protect the safety of others, investigate fraud, or respond to official government inquiry.

if Care Steps is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information to any other third party with your prior consent to do so.

7.) Custom Form Creation, Archival and Access:

Care Steps does not market client or user form data responses. We do not make available any form entry responses to third parties, although registered clients and users of Care Steps form creator may. Care Steps recommends concerned users inquire to the enterprise conducting the form use as a data collection instrument regarding their policies of data privacy. Care steps is only acting as facilitator of data form creation and providing the service of data archiving on our servers.

Custom forms created using Care Steps Form Creator are administered by those who create them. Our clients who create forms using Care Steps are granted the right to host their forms on our websites and store submitted responses. Questions regarding a form you are responding to should be addressed to the Form Creating client or organization. Care Steps is not responsible for the custom form content they create, the questions they have asked or the security and access provided to any data they may have collected.

Form data from Care Steps form builder function is normally stored on our servers located in North America. If clients or users are located outside North America and require an alternate storage location, we will make arrangements to store your data per your direction as a paid service. Please contact us by email at info@care-steps.com to clarify your needs and receive a quotation for special data storage treatment.

Links to Other Websites:
Our website, much like many others include internal links to more, other websites whose privacy policies will be different from ours. If clients and users submit personal information into those sites, security and privacy will be regulated by the policies of those other sites. We encourage you to always exercise caution when entering personal information into any web site and review the privacy statement that governs your personal information.

Safety of Minors and COPPA:
Services of Care Steps is not intended for use by minors without adult supervision. Minors for Care Steps app will be defined as anyone who has not attained the age of 18 years. The Care Steps app is not intended to be used as a form of amusement or entertainment, nor is it necessarily intended to be age restricted content. Rather this app is intended to be a constructive, interactive tool in the service of adults with mature, moral and honest intentions. Care Steps will never knowingly allow collection of personal data from minors or allow minors to have registered accounts. Care Steps cannot police or provide 100% monitoring of its use, but if inappropriate behavior is brought to our attention we always reserve the right to remove inappropriate content and/or delete the entire account immediately and without pre-notification. If inappropriate behavior or content is brought to our attention that some client or user has collected personal data from a minor, we will also delete that information without notice. If anyone using this app has reason to believe this has occurred, please provide known circumstances and contact us by email at info@care-steps.com immediately. In the event of such unwelcome circumstances, account holders (clients/users) will be notified of action taken and will be permitted to submit a request and appeal with explanation of circumstance. Care Steps will retain full rights to manage what we consider to be unwanted, inappropriate content.

8.) Contact Information:

Care Steps is committed to conducting business in accordance with principles that ensure confidentiality and accuracy of personal data is protected and maintained. To ensure accuracy or make updates, corrections or review our records of personal information or company data, please contact us via our website’s Contact Us section https://www.care-steps.com/contact by email to info@care-steps.com.

Please refer to contact information of Site and the respective company posted on our Site. This Privacy Policy was last updated November 24, 2020.